Privacy policy
Last updated: May 27, 2026
At NEXA, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains what we collect, how we use it, and the choices you have.
Information We Collect
When you visit our website or place an order, we may collect the following information:
- Full name
- Email address
- Phone number
- Delivery address
- Payment details (processed securely by our payment provider)
- Order history and preferences
- Device, browser, and usage data through cookies and analytics tools
How We Use Your Information
We use your information to:
- Process and deliver your orders
- Communicate with you about your order, including confirmations and delivery updates
- Handle returns, refunds, and customer support requests
- Improve our website, products, and overall customer experience
- Send marketing messages, if you have opted in to receive them
Sharing Your Information
We do not sell your personal information. We only share it with trusted third parties who help us run our business, such as:
- Delivery and courier partners, to ship your order
- Payment processors, to handle secure transactions
- Email and marketing platforms, if you've subscribed to receive updates
- Authorities or legal entities, where required by law
Cookies
Our website uses cookies to improve your browsing experience, remember your preferences, and analyze how the site is used. You can manage or disable cookies in your browser settings, though some features of the site may not work properly without them.
Data Security
We take reasonable steps to protect your personal information from unauthorized access, loss, or misuse. However, no method of online transmission or storage is 100 percent secure, and we cannot guarantee absolute security.
Your Rights
You have the right to:
- Request access to the personal information we hold about you
- Request corrections to inaccurate or incomplete information
- Request that we delete your personal information, subject to legal requirements
- Unsubscribe from marketing emails at any time
To exercise any of these rights, contact us using the details below.
Children's Privacy
Our website and products are not intended for individuals under the age of 18. We do not knowingly collect personal information from children.
Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with a new effective date.
Contact
If you have any questions about this Privacy Policy or how we handle your information, please contact us through the Contact page on our website.