Refund policy

At NEXA, we want you to be happy with your order. If something isn't right, here's how we handle it.

10-day returns: you can return unopened packs within 10 days of delivery for a full refund of the product price. Packs must be unused, unopened and in their original packaging.

Opened packs: for hygiene reasons, we can't accept returns of opened or used Knee Banda packs, even within the 10 days. Please check your order before opening it.

Damaged products: if your order arrives damaged, send us a clear photo of the product and packaging within 48 hours of delivery and we'll send you a replacement at no cost.

How to request a return or replacement: contact us through the Contact page on our website with your order number and a short description of the issue (and photos if the item is damaged).

Refunds: once your return is received and approved, we'll refund you within 5 to 7 business days using a method we agree with you (since orders are paid in cash on delivery).

Questions: contact us any time through the Contact page on our website.